What payment methods do you accept?
We accept secure online Credit/Debit Cards and Cash on Delivery (COD) across Pakistan.
Can I modify or cancel my order?
Yes, only before dispatch by emailing at customercustomersupport@mezangrp.com. Once handed to the courier and a tracking number is generated, it cannot be canceled.
What if I refuse a Cash on Delivery (COD) order?
Repeated refusal of COD deliveries without prior communication may result in the suspension of your future COD privileges.
What are the shipping charges?
We offer Free Delivery nationwide across Pakistan on all orders.
How long does delivery take?
Standard delivery takes 2 to 5 business days, with orders processed within 1–2 business days (excluding weekends and public holidays).
How do I track my package?
You will receive a tracking link via SMS or email once your order is dispatched by the delivery partner.
What if I provide an incorrect shipping address?
You are responsible for shipping details. If a shipment is returned due to incorrect info, shipping charges will apply for re-dispatch.
Can I return my tea if I change my mind?
Yes, within 7 calendar days of delivery. The item must be completely unopened and factory-sealed. Open packs cannot be returned due to health and safety regulations.
My order arrived damaged, incomplete, or incorrect. What should I do?
Email customercustomersupport@mezangrp.com within 48 hours of delivery. Include your Order Number and photos of the shipping carton and product for a free replacement or refund.
How are refunds processed?
• Credit/Debit Card: Refunded back to your original payment card.
• Cash on Delivery (COD): Credited to your Customer Wallet on our website within 10–12 business days.
How do I exchange an item?
Contact customer support within 7 calendar days of delivery for unopened items. You must pay any positive price difference before dispatch. For change-of-mind, you bear the return shipping cost.
How do I enter the monthly lucky draw?
Entry is automatic. Every Rs. 1,000 spent on a single invoice automatically earns you 5 entries into that calendar month's draw.
Does a larger order give me more entries?
Yes, entries scale proportionally (e.g., Rs. 2,000 spent = 10 entries). Remaining fractions of Rs. 1,000 do not round up or carry forward.
What happens to my entries if I cancel or return my order?
If an order is canceled, returned, or refunded, all lucky draw entries associated with that invoice are automatically voided.
How are the winners announced?
One winner is drawn at random at the end of each month. Winners are notified directly, and their name and city are announced on our official social media handles.
How can I contact your team?
• Email: customercustomersupport@mezangrp.com
• Phone: +92-21-32561101-05
• Hours: Monday to Saturday, 9:00 AM – 5:00 PM.