الشحن

Thank you for shopping Ultra Rich by Mezan Tea. We are committed to delivering your order safely, efficiently, and within the estimated delivery timelines. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

•    Orders are generally processed within 1–2 business days after successful order confirmation and payment verification (where applicable). 
•    Orders placed on weekends, or public holidays will be processed on the next working day. 
•    During promotional campaigns, festive seasons, or periods of high order volumes, processing times may be extended. Customers will be notified of any significant delays where possible. 

2. Shipping & Delivery

•    We currently deliver to locations across Pakistan through our authorized logistics partner(s). 
•    Estimated delivery time is 2–5 business days, depending on the delivery location. 
•    Deliveries to remote or outstation areas may require additional transit time. 
•    Delivery timelines are estimates only and may be affected by factors beyond our control, including adverse weather conditions, public holidays, road closures, courier operational issues, force majeure events, or government restrictions. 
•    We offer free delivery nationwide

4. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation via Email and/or SMS containing your tracking details.
Customers may also track the status of their order directly through the Tracking link shared by the delivery partner.

5. Delivery Delays

While every effort is made to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
Mezan Tea (Private) Ltd. shall not be held liable for delays caused by courier operations, weather conditions, natural disasters, strikes, public holidays, customs or regulatory requirements, or any other force majeure events.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including recipient name, delivery address, contact number, and any applicable delivery instructions.
Mezan Tea (Private) Ltd. shall not be responsible for delivery delays, failed deliveries, returned shipments, or additional courier charges arising from incorrect, incomplete, or inaccurate information provided by the customer.
Should a shipment be returned due to an incorrect address or unsuccessful delivery attempts, shipping charges may apply for re-dispatch.

7. Delivery Attempts

Our courier partner will make delivery attempts in accordance with their standard operating procedures.
If the customer is unavailable after the permitted delivery attempts, the shipment may be returned to our warehouse. Any re-delivery request may be subject to shipping charges.

8. Damaged, Missing or Incorrect Orders

If your order arrives:
•    Damaged during transit, 
•    Incomplete, 
•    Contains incorrect product(s), or 
•    Appears to have been tampered with, 
please notify our Customer Support team within 48 hours of receiving the shipment.
To assist with verification, customers may be required to provide:
•    Order Number 
•    Photographs of the shipping carton 
•    Photographs of the product(s) 
•    A brief description of the issue 

Following verification, we will determine the appropriate resolution, which may include a replacement, exchange, or refund in accordance with our Return & Refund Policy.

9. Risk and Ownership

Ownership and risk of loss or damage to the products pass to the customer upon successful delivery of the order at the delivery address provided during checkout.

10. Customer Support

For any questions regarding your shipment or delivery, please contact Customer Support
Email: customersupport@mezangrp.com
Phone: +92 21-32561101-5
Business Hours: 9 am-5pm, Monday-Saturday

Serviceable Cities

Abbottabad
BAGNOTER
GOHARABAD
HABIBULLAH COLO
HARNO
JHUGIAN
JINNAHABAD
KAKOOL ( PMA)
KALA BAGH (P.A.
PUBLIC SCHOOL(A
SANDU GALI
SHIMLA HILL
Attock
ATTOCK KHURD
BROTHA
DAR-UL-ISLAM CO
GHAZI
GONDAL
HAMID
Hazro
Kamra
LAWRENCEPUR
MALAN MANSOOR
MANSHERA CAMP
MUSA
SARWALA
SHAH DHER
SHAKER DARA
Tarbela Dam
Badin
GOLARCHI
Matli
TANDO BAGO
TANDO GHULAM AL
Tando Mohd.khan
Bahawalnagar
Chistian
Haroonabad
BANGLA YATEEM W
CHAK ABDULLAH
DHARANWALA
Faqir Wali
FORT ABBAS
MANDI SADIQ GUN
MOHAR SHARIF
Bahawalpur
Ahmad Pur East
Dunya Pur
KAHROR PAKKA
KHAIRPUR TAMIAN
Lodhran
NOORPUR NORANGA
SATIYANA
SYED WALA
UCH SHARIF
Yazman Mandi
Bannu
DOMAIL
Lakki Marwat
SARAI NAURANG
Batkhela
ABOHA
CHAKDARA
DARBAR(HAJIABAD
DHERI JULAGRAM
GULABAD
HEAD WORKS(BTK)
KHAR (BATKHELA)
KOTA
Malakand
Bhai Pheru
Manga Mandi
CHANGA MANGA
HEAD BALOKI ROA
Bhakkar
HYDER ABAD THAL
NAWAN JANDANWAL
Bhimber A. K
AMBRIALA CHOWK
BARNALA (A.K)
BHRING (A.K)
CHOWKI (A.K)
DHANDER (KALAN)
DHOK DAURA (A.K
KADHALA (A.K)
KALARY MORE(A.K
KHAWAJA TEXTILE
KOT JAMEL (A.K)
LIAQATABAD(A.K)
MIAN M.SUGAR MI
SMAHNI (A.K)
BUNNER
BAZARGAI
Burewala
GAGGO MANDI
Chakwal
AMIN ABAD
AMIR PUR MANGAN
BHAGWAL
BHIKARI KALAN
BHUBBAR
CHAK BAQAR SHAH
CHAK BELI KHAN
CHAMBI
Choa Saidan Sha
DAHEWAL
DALWAL
DHODA
DHOKE BADIAL
DHOKE MAKEN
DHURKANA
DOREY
KALAR KAHAR
KERYALA
MAGHAL
MOHARA GULSHER
MOHUTA MOHRA
PERIAL
SALOI
SARAI CHOWK
SARKALAN
SIRGUDHAN
SOHAWA DEWALIAN
TATRAL
VEHALIZER
Chicha Watni
GHAZIABAD
HARAPPA STATION
KAMALIA
Chiniot
Chitral
DARROSH
Dadu
Sehwan
SITA ROAD(REHMA
Dadyal (a.k)
AKAL GARH (A.K)
BATHRUI (A.K)
CHAK SWARI(A.K)
DHANGRI BALA (A
EISER (A.K)
HAMID PUR (A.K)
ISLAM GARH(A.K)
KANYAL (A.K)
KARKRA TOWN(A.K
KHANABAD (A.K)
PANYAM (A.K)
PIND KALAN(A.K)
PIND KHURD(A.K)
PLAK (A.K)
SARANDA (A.K)
TANGDEW (A.K)
TRUTTA (A.K)
Daska
GLOTIAN MORR
JAISERWALA
KANDAL SAYAN
Mandranwala
MITRANWALI
RANJHI
SMALL IND ESTAT
Sohawa
Dera Ghazi Khan
BASTI FUJA
FAZILPUR DHUNDH
MOHMMADPUR DIWA
PAIGAH
Rajanpur
Dera Ismail Khan
GOMAL UNIVERSIT
PAROVA
TANK
Faisalabad
Khurrianwala
CHAK JHUMRA
Sangla Hill
GADOON AMAZAI
GILGIT
ASTORE
BHONE
KARIMABAD(HUNZA
Gojra
ADDA PENSRA
ADDA THIKRIWALA
Gujar Khan
HARNAL
ISLAM PURA JABB
JAND NAGAR
KALLAR SAYDIAN
KANYAL
Mandra
MOHRA NOORI
PAKKA KHUH
Rawat
SACOTE
SHAH BAGH
Gujranwala
alipur chattha
Hafizabad
JALAL PUR BHATT
Kamoki
QILA DEDAR SING
GHUMAN WALA
GUJRANWALA CANT
JIBBRAN MANDI
KOT JE SING
KOULO TARRAR
MURALI WALA
RAJA SADOKEY
RASOOL PUR TARR
VANKY TARER
VENKTARAR
Gujrat
BAHUWAL
BOKEN MORE
DAULATPUR SAFAN
Fatehpur
HARIYAWALA
Kotla Arab Ali
SABOOR SHARIF
SAROKI
Haripur
HATTAR IND. EST
HAVELIAN
KANGRA
KHALABAT SECTOR
KOT NAJEEB ULLA
NRTC(TELECOM ST
P.O.F. (FACTORY
PCFL -HPFL
PIND HASHIM KHA
SARAI NAYMAT KH
T-TIP COLONY
Hyderabad
Tando Adam
BHIT SHAH
HALA
Jamshoro
Kotri
Matiyari
Shadadpur
Islamabad
BHARA KHU
Jalal Pur Jattan
HAJIWALA
Karianwala
MALOWAL
MOHINUDIN PUR
Jaranwala
Jauhrabad
GOGERA
SATTRAH
WAHHNDO
DOREY WALA
GROAT SHEHAR/CA
KATTHA SUGHRAL
KHABEKI
KHORRA
Khushab
KUFRI
MARDWAL
NOORPUR THAL
NOWSHERA DT. KH
OLYMPIA CHEMICA
PIONEER CEMENT
SHAHPUR CITY
VEGOWAL
WADHI
YOUSAF SUGAR MI
Jehangira
Jhang
Ahmad Pur Sial
CHUND
MALHOONA MORE
MANDI SHAH JUIN
ROODO SULTAN
Jhelum
CHAK JAMAL
Deena
GUJARPUR
J CAMP
PANDORE
Sarai Alamgir
SOHAWA (CITY ON
Karachi
Gawadar
PASNI
Turbat
Hub Chowki
UTHAL
WINDER
BELA
GIDANI
Kark
Kasur
MANDI USMANWALA
KHAIR PUR MEERU
CHOMKO
Kandiaro
KOT DIGEE
Mehrabpur
PIR JO GOTH
Rani Pur
THERI MIR WAH
Khanewal
CHAK 168/10R
JAHANIA
Kabir Wala
LOOTHAR
PANG KASI
SARDARPUR
SHAMKOT
THATTA (SADIQAB
Kharian
BIDDER MARJAN
CHAK KAMAL(SEHN
DHALL GHAIR
Dinga
THOTHA RAI BAHA
Khewra
Kohat
HANGU
ALI ZAI KURRAM
BABRI BANDA
BAGGAN
CADET COLLEGE(K
CHAKAR KOT KOHA
GUMBAT
KOHAT INDUSTRIA
KOHAT(CEMENT FA
MANDURI KURRAM
PARACHINAR
SARO ZAI
TAPPI
THALL
Kot Addu
DAIRA DIN PANNA
MIR PUR BAGHAL
Taunsa Sharif
Kotli (a. K)
AGHAR JAMALPUR
ANOI SROHTA(A.K
BRUND BATHA(A.K
CHORAI (A.K)
DAMMAS (A.K)
DANDLI (A.K)
DEWAN SHARIF (A
DONGI (A.K)
GOI
GULPUR (A.K)
HAJIABAD (A.K)
HOLAR (A.K)
JUNA (A.K)
KALAH
KAMROTTY (A.K)
KERALA MAJHAN
KHAD GUJRAN(A.K
KHURATTA (A.K)
NAKIYAL (A.K)
NAR (A.K.)
NEW AFZALPUR(AK
PANAG GALI (A.K
PANJEERA (A.K.)
POTHA (A.K.)
PULENDRI (A.K)
SAMROR (A.K.)
SARSAWA (A.K.)
SEHAR MANDI(A.K
SEHNSA (A.K.)
SROHTA (A.K.)
SUPPLY (A.K.)
TAKYA KAWAN(A.K
TALIAN (A.K.)
TATA PANI (A.K)
Lahore
Muridke
CHUNG
Ferozwala
KAHNA NAO
KALA SHAH KAKU
KOT ABDUL MALIK
Shahdara
Lalamusa
Larkana
ARIJA
BADAH
CADET COLLEGE L
DOKRI
GARIH KHAIRO
HATI
KAMBER ALI KHAN
KHAIRPUR NATHAN
LALU RAWANK
Mehar
MIROKHAN
NAUDERO
Shahdadkot
Layyah
FATEHPUR (CHAK
HERA (CHAK 134
JAMAN SHAH(SURS
KAROR LAL EASAN
KOT SULTAN(BHAI
LADHANA
LALA ZAR(CHAK 1
PIR JAGI(CHAK 1
JAUNPUR
Liaqatpur
TRANDA MOHD. PA
Mandi Bahauddin
BADSHAHPUR
BHIKI SHARIF
BHIKO MORE
GOJRA ( MANDI B
HARIAH RAILWAY
KUTHIALA SHEIKH
LAIDHER
MALIKWAL
PAHRIANWALI ADD
QADIRABAD
WASU
MOHLANWAL
Mansehra
ATTAR SHISHA
BALAKOT
Batgram
BEESHAM
GARHI HABIB ULL
GHAZIKOT TOWNSH
HAJIABAD ICHRIA
NEWDARBAND TOWN
OUGHI
Qalandarabad
SHANKIARI
Mardan
Charsadda
GARHI DOULAT ZA
Mian Channu
AGWANA
ARIFABAD
KOT ISLAM
KOT SUJAN SING
MAKADOOMPUR POK
PULL BAGER
PULL NO. 12 MEL
PUNJAB SUGAR MI
TULAMBA
Mianwali
BALOKHEL CITY
CHASHMA COLNY.
CHASHMA(WAPDA-A
EASAKHEL
JHAJRA EAST
JHAJRA WEST
KALA BAGH
KALOR KOT
KOT CHANDNAN
LIAQATABAD(PIPL
PHAKI SHAH MARD
Mingora (swat)
CHAR BAGH (SWAT
JOR (BUNNER)
KHAWAZA-KHELA(S
MATTA (SWAT)
SAIDU SHARIF (S
Mirpur (a. K)
CHECHIAN (A.K.)
CHITTAR PARI
JATLAN (A.K.)
KHALIQ ABAD(A.K
Mangla Hamlet (a.k.)
MANGLA DAM
MANGLA INDUSTRI
PANDI SABARWAL
PULL MANDA (A.K
TARIQ ABAD (A.K
VESPA FACTORY
Mirpur Khas
BACHA BAND
DIGRI
HINGORNO
KHIPRO
KOT GHULAM MOHD
Kunri
MITHI
PITHORO
TANDO JAN MOHD.
THARPARKER
Umer Kot
Mirpur Mathelo
Ghotki
ADIL PUR
DAD LAGHARI
Dharki
JARWAR
KHANPUR MEHER
Moro
MITHIANI
NEW JATOI
Multan
JHARIAN
Narang Mandi
Murree
BHURBAN PEARL C
CADET COLL. LOW
CADET COLL. SUN
LAWRENCE COLLEG
SEHER BAGLA
Muzaffarabad(ak)
AMBOR AREA
Bagh (a.k.)
CHAKOTHI (A.K.)
CHAMANKOT (A.K)
CHATTAR AREA
CHELLA BANDI (A
DHANI BOMBIAN
EIDGAH ROAD
GARHI DOPATTA
HARI GHEL
JALABAD (A.K.)
KOHRI (A.K.)
MADINA MARKET
NEW MOHALLA
NOMANPURA
PATTIKA (A.K.)
RANGLA (A.K.)
SARRAN (A.K.)
SHOUKAT LINES
Muzaffargarh
Alipur
Chowk Sarwar Sh
KHANPUR SHOMALI
LALPIR (THERMA
Mehmoodkot
QADIRPUR RAWAN
QASBA GRT. CHAK
narowal
ALIPUR SAYYADAN
ZAFARWAL
Nawab Shah
SANGHAR
AKRI
BUCHERI
DAUR
KAROONDI
KHADRO
QAZI AHMAD
REHMANI NAGAR
Nowshera
KHAT KALI
PAR NOWSHERA
Risal Pur
TARNAB FARM(AGR
DARBELLO
KALHORO
Nowshero Feroz
Okara
BASSER PUR
Depalpur
HUJRA SHAH MUKE
MANDI HEERA SIN
RENALAKHURD
KALASWALA
Pasrur
PURAB KLAIR
Pattoki
KANGANPUR
THEENG MORE(ALL
Peshawar
Pind Dadan Khan
GHARIBWAL CEMEN
JALALPUR SHARIF
Quetta
Khuzdar
MASTUNG
AWARAN
JIWANI
MACH
MASHKAY
OREMARA TOWN
Rabwa
Rahim Yar Khan
KOT RADHA KISHA
Rawalakot (a.k)
ABBASPUR (A.K)
AWAN ABAD(BATHI
AZIZ ABAD (A.K.
BLOOUCH (A.K.)
BUNN BEHK (A.K)
CHAK BAZAAR(A.K
CHOTTAGLA (A.K)
DATOTE (A.K.)
GALA KNATHA
HAJIRA (A.K.)
JHOLANARA (A.K)
JUNDATHI (A.K)
KHAIGALA (A.K.)
KHARICK
MONG (A.K.)
MUJAHID ABAD (A
NAKKAH BAZAR(A.
NARIAN SHARIF
PANYIOLA (A.K.)
QILLAN (A.K.)
SINGOLA (A.K.)
TANGI GALA (A.
THORAR (A.K.)
TOPA (A.K.)
TRARKHAIL (A.K)
Rawalpindi
Fateh Jang
Jand
Pindi Gheb
CHAKLALA
IKHLAS (DIST. A
Kahuta
MAIRA MATOOR
Tarnol
Sadiqabad
KASHMOOR
SUI
Sahiwal
Arifwala
Pakpattan
NOOR SHAH
QABOOLA SHARIF
Samundri
ADDA PHLOOR ONL
G.S.SUGAR MILLS
KHIDAR WALA
MURID WALA
TANDLIANWALA
Sargodha
ADDA 46 CHAK S
ALI PUR SYEDAN
BHAGATANWALA
Bhalwal
BHERA
FAROOQA
HAZOOR PUR
Lallian
NEHANG
PHULLARWAN
PULL 111 CHAK
RADHEN
SAHIWAL (NAWAN
Sial Sharif
Sheikhupura
BURG ATTARI
DERA MALLA SIN
FAIZPUR KHURD
Farooqabad
Feroz Watwan
HASEEB WAQAS MI
KHAN GAH DOGRAN
MACHIKEY(FACTOR
Manawala
MANDI DHABA SIN
MANDI SAFDAR AB
Nankana Sahib
Pindi Bhattian
SAFDARABAD
Shahkot
SHARAQPUR SHARI
KHAN KA SHARIF
Shujabad
JALALPUR PIRWAL
Sialkot
BHOPALWALA
JHETEKE
Sambrial
Jacobabad
Shikarpur
Sukkur
BARKHAN
DERA ALA YAR
Dera Murad Jama
GAMBAT
GARHI YASIN
HALANI
HARNAI
KANDHKOT
KHAN PUR DISTT.
KOHLU
KOT DEJI
LAKHI GHULAM SH
Pano Aqil
RAKHNI
Rohri
SIBBI
THEHRI
THULL
USTA MUHAMMAD
SWABI
GHULAM ISHAQ UN
KALABAT
KHOTA
MARGAZ
RIGHT BANK COLO
TAND KOI
TOPI
Takht-e-Bhai
HARI CHAND
Talagang
BHUDIAL
DANDA SHAH BILA
TEHI
THOA MAHARAM KH
Tamirgaraha
Dir
DARRORA
HAJI ABAD
HAYA SERAI
KHAAL
KHAR (BAJORE AG
SAHIB ABAD
SHER KHANIE
TALASH ( ZIARAT
Tando Ala Yar
Tando Jam
Thatha
CHOHAR JAMALI
Gharo
MAKLI
MIR PUR SAKRO
SUJAWAL
Toba Tek Sing
Pirmahal
SANDHIANWALI
Shorkot Cantt.
Shorkot City
Vehari
ADDA PAKHI MORE
DOKOTA
Hasilpur
LUDDAN
Mailsi
THAINGI
TIBBA SULTAN PU
Wah Cantt
Hassan Abdal
POURMIANA
Taxila
Wazirabad
ADDA AUJLA KALA
AHMAD NAGAR
Elahabad
AZIZ CHAK
Gakkhar Mandi
LAHORE HUB
KHAIW WALI
Nooriabad
Raiwind
NOORIABAD
DOLTA
G MAHARAJA
CHAK PIRANA
SHER SHAH
MIRUPR BATHORO
BHALL
SARA-E- KARISHAN
WANJARI
HABIBABAD
DHURNAL
FAQIRABAD
SANGHI
MORGAH
DAULAT PUR
JUGLOT
SKYCOM
TANDO SOOMRO
CHENAB NAGAR
Khairpur
Khanpur
Guddu Barrage
Jampur
Sakrand